Refund/Cancellation Policy: 

Due to the original and handmade nature of the artwork, all sales are final.  No returns or exchanges will be given on original pieces.  All pieces are photographed from different angles to ensure the colours and materials are captured as accurately as possible, however, hues may vary on different screens.  If for some reason you feel there is a problem with your item, please contact me within 48 hours of delivery and I will do my best to resolve the issue.  If applicable, please include an image of the item in your email.

 

UK and International Shipping:

 

All items are ready to ship within 4 weeks of purchase.  Depending our schedule we may be able to ship these sooner by request, please send an email or make an inquiry via the contact page.  All items are shipped 'Signed For' delivery with Royal Mail or by Courier and are estimated to arrive 5-7 business days after shipment.  Please allow 3-4 weeks for international orders to arrive.  This is just an estimate as individual locations may vary.

 

​International Orders:

 

All items larger than 12 x 12 inches (30.5 x 30.5 cms) will be removed from the wooden stretcher bars and shipped rolled in a postage tube.  Smaller items will be shipped flat.  If you would prefer your canvas shipped without the wooden stretcher bars removed please email directly and we will provide an estimate for shipping costs via a courier.

 

Please note that transit time can differ depending on customs in the receiving country.  Kelly Edwards Art Studio reserves the right to cancel and refund an order due to customs difficulties.
 

We are not responsible for lost or stolen packages but will endeavour to ensure items are tracked where possible.

 

Thank you for shopping with me!